chcideas.support@gmail.com
Email supportHow to contact us
Write to chcideas.support@gmail.com from the email associated with your account when the case concerns access, purchases, or subscriptions.
Use a clear subject containing the product name and a short problem description.
Useful general information
App version, device model, Android version, and exact reproduction steps.
Redacted screenshots or logs may help, provided that you remove credentials and sensitive data.
- Approximate SSH server type and version.
- Authentication method without sending passwords or private keys.
- Exact error message and the step where it occurs.
Privacy, purchases, and account
For privacy, review the specific pages linked below. Deletion and cancellation are managed directly on the account deletion page.
Subscriptions purchased through Google Play are managed and canceled from your Google Play account.
Response time
We respond as soon as reasonably possible. Timing depends on availability, complexity, active plan, and the quality of the information received.